Bookings can be made by telephone, in reception & online (available soon).
Our bookings are charged per night not per day. Discount is available for long stay boarding for over a month.
Please observe our reception opening hours before you make your booking as it may affect your chosen dates. We do not take provisional bookings, please be sure of your dates prior to booking. A 25% (minimum 1 night) non refundable/transferable deposit is required to make a booking. Day care/boarding requires the full non refundable/transferable payment on booking. NB If your Dog or Cats annual vaccinations are found not to be up to date or not available to us as required, deposits are lost & the balance of the booking (within a month of the arrival date ) can be charged.
Bookings for less than 7 nights in July & August will require full non refundable/transferable payment on booking. A minimum number of nights/charge will be required for bookings in peak periods, especially over week- ends. The remaining balance of the booking is to be paid on or before arrival (no earlier than within a month of the booking) by cash, debit or credit card.
Bookings will be lost if you do not turn up on your booked arrival date & full payment will be required. If you arrive late or collect early (which requires notification & agreement ) the full payment of the booked nights are still required. If you collect your pet beyond the booked check out date or outside our opening hours without our prior conformation and agreement by email & your payment, you will be charged double the normal nightly cost there afterwards.
Cancelation of a booking
Deposits are lost and non transferable. With less than a calendar months notice we require full payment of the booked dates. If we find it necessary to cancel your booking then your deposit will be refunded providing it is not due to our terms and conditions not being adhered to.
Reducing your booked dates
If you reduce your booked dates with a minimum of 1 calendar months notice a charge of 25% of the cancelled nights is charged. Less than a calendar months notice requires full payment of the booked nights.
If we ever need to cancel your booking we will always endevour to refund your deposit, providing our booking requirements and our terms and conditions have been met.
N.B. Our prices are set each year from 1st February. You may make advance bookings but the balance due on arrival will be the current price on your arrival date.
